Fees & refund policy
Read the information relevant to your account and programme.
Before payment
Check the programme fee and any terms displayed before confirming enrolment. Contact admissions if the fee, schedule or scope is unclear.
Requesting a review
Submit your order reference, payment date and reason through the support section. Requests are reviewed against the terms applicable to the programme and the payment record. This page does not promise an automatic refund.
Failed or duplicate transactions
Do not pay repeatedly without checking the order status. Raise a support request with the gateway reference. The finance team checks failed, pending, duplicate and reversed transactions before updating the record.
Confirmed refunds
Where approved, money is returned through the appropriate payment process. A support decision or portal entry alone does not prove that a transfer has completed. Contact support for the transaction reference and status.